Order and Shipping Information

Order Modification and Cancellation

Can I Change or Cancel My Order?

Orders can be modified or canceled within 24 hours of purchase.

Please contact us at paseoadmncreat100@gmail.com with your order number for assistance.

Order Status and Delivery

Where Is My Order?

After placing an order, processing takes 24-48 hours.

Once shipped, delivery can take 10-14 business days.

You can track your order using the tracking link sent via email or visit our tracking page.

Order Tracking

How Can I Track My Order?

Once your order ships, you'll receive a tracking number via email.

You can also track your order on our tracking page.

Accepted Payment Methods

 

What Payment Methods Do You Accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Payment details are encrypted to ensure your data is safe.

Shipping Address Changes

Can I Change My Shipping Address After Placing an Order?

Yes, you can update your shipping address within 24 hours of placing your order.

Urgent Shipping Updates

Please contact us at paseoadmncreat100@gmail.com with your order number and the new shipping details as soon as possible.

International Shipping

Do You Ship Internationally?

Yes, we offer international shipping to many countries.

Shipping times and costs vary by location, and you can view the options at checkout.

Order Confirmation

How Do I Know If My Order Was Successfully Placed?

Once your order is placed, you will receive a confirmation email with your order details.

If you do not receive this email within 24 hours, please check your spam folder or contact us at paseoadmncreat100@gmail.com.

Damaged Item Policy

What Should I Do If I Received a Damaged Item?

We're sorry for the inconvenience!

Please contact us at paseoadmncreat100@gmail.com with your order number and pictures of the damaged item.

We'll resolve the issue by either sending a replacement or issuing a refund.

Returns and Refunds Policy

What is Your Return Policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Please note that we do not accept returns on any beauty or cosmetic products, whether opened or unopened, due to hygiene and safety reasons.

Return Eligibility

 

To be eligible for a return, items must be damaged, defective, or incorrect.

If you experience any such issues, please contact us within 30 days of receiving your item and provide proof of the damage or defect.

 

Lost or Undelivered Orders

We are not responsible for orders marked as delivered by the courier but not received by the customer.

Please contact the courier directly for more information or assistance regarding the delivery.

Return Request Process

How to Request a Return

To start a return, contact us at paseoadmncreat100@gmail.com.

Returns must be approved first, and we will provide further instructions.

Items sent back without prior authorization will not be accepted.

Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

Issue Resolution :

We will evaluate the issue and take appropriate action.

Non-Returnable Items

Exceptions/Non-returnable Items

Due to hygiene reasons, we do not accept returns on beauty or cosmetic products. including lip liners, lip stains, and similar products, whether they are opened or unopened.

 

Exchanges

If you receive a damaged or incorrect product, contact us at in@timbersonic.com to arrange an exchange.

EU Return Policy

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

However, the item must be unused, unopened, and in its original packaging.

 

Refunds

We will notify you once we've received and inspected your return for damaged or defective items and let you know if the refund is approved.

If approved, you'll be refunded to your original payment method within 10 business days.

Please note that banks and credit card companies may take additional time to process the refund.

Return Policy Note

If more than 15 business days have passed since your return was approved, please contact us at paseoadmncreat100@gmail.com.