Refund & Exchange Policy

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At Paseo Ent, we want you to love your purchase! If you're not completely satisfied, we offer a 30-day return and exchange policy to ensure a smooth shopping experience.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:
✔️ Items must be returned within 30 days from the delivery date.
✔️ Items must be unused, unworn, and in their original packaging with tags attached.
✔️ Items must be free of stains, deodorant marks, and perfume scents.
✔️ The original proof of purchase is required.

Non-Returnable & Non-Exchangeable Items

❌ Final sale items
❌ Gift cards
❌ Items that have been worn, washed, or altered

2. How to Request a Return or Exchange

1️⃣ Contact Us: Email us at paseoadmncreat100@gmail.com with your order number and reason for return/exchange.
2️⃣ Receive Instructions: We’ll send you a return shipping label and instructions.
3️⃣ Ship Your Item: Send the item back using the provided return label.

3. Who Covers Return Shipping?

✔️ Defective/Damaged Items: We cover the return shipping costs.
✔️ Size Exchanges or Change of Mind: We cover return shipping costs, but the customer is responsible for reshipping the new item.

4. Refund Process

Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method. Depending on your bank, it may take additional time for the refund to appear in your account.

5. Exchange Process

If you request an exchange, we will ship the new item once we receive your return. If the requested item is out of stock, we will offer a refund or store credit.

6. Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us immediately at paseoadmncreat100@gmail.com, and we’ll resolve the issue as quickly as possible.

7. Contact Us

For any questions regarding our refund and exchange policy, please contact us at:

📧 Email: paseoadmncreat100@gmail.com

📍 Address: 5000 Adelaide, South Australia